Cheap Vehicle Quote, NHTSA says GM recall website isn’t completely accurate
General Motors has issued 60 recalls in 2014 covering about 25.5-million vehicles in the Unites States. That’s a lot of drivers left wondering if their model in need of repair. GM is actually already complying with the request by the National Highway Traffic Safety Administration to make these campaigns searchable by a model’s Vehicle Identification Number (VIN) online. However, the feds reportedly don’t like the way that the company has set up its website. NHTSA is requesting changes to The General’s page because some cars could fall through the cracks without owners even knowing it.
While GM’s site allows owners to search for recalls based on VINs, it only displayed a campaign for a vehicle if the parts were actually available to perform the repair, according to The Detroit News. If the components aren’t ready yet, then the model isn’t listed. That could obviously have given drivers a false sense of security about their car. NHTSA has asked the automaker to update the website to make it more accurate and to display the info whether or not the fix had been done.
GM spokesperson Alan Adler tells Autoblog that the company first learned about the problem on Friday, August 1. “Basically, the VIN lookup wasn’t giving up accurate information,” he said. The automaker worked over the weekend to fix things, and Adler says that the majority of the updates are now complete, but GM still has a few more to do. He expects the changes to be finished soon.